Service Charter About DPP Our Role The role of the Office of the Director of Public Prosecutions is to provide the people of Western Australia with an independent and effective criminal prosecution service which is both fair and just. This role involves conducting prosecutions on behalf of the State for serious breaches of Western Australia's criminal laws. OUR MAJOR CLIENT GROUPS The DPP is one part of the criminal justice system in Western Australia. Our major clients include: Victims of crime. Prosecution witnesses. Courts and the Judiciary. WA Police Service. Accused persons and their legal representatives. The media. OUR COMMITMENT TO YOU The DPP is committed to delivering a prosecution service of excellence. We are dedicated to: Providing the State with an independent, effective, fair and just prosecution service. Applying the highest ethical and professional standards in prosecuting without fear or favour. Dealing with all of our customers with fairness, respect and consistency. THE PROSECUTION SERVICE & YOU Victims of crime. We will recognise your special needs and will ensure that you are well informed about the prosecution process. Prosecution witnesses. We will ensure that you are well informed about the prosecution process and will endeavour to minimise any inconvenience occasioned by your attendance at Court. Courts and the Judiciary. We will strive to present prosecutions in an efficient and timely manner and to work cooperatively in developing initiatives to improve the criminal court process. Police. We will work with the WA Police Service in facilitating the efficient collection, processing and presentation of evidence to the Courts. Accused persons and their legal representatives. We will be fair in all of our dealings with you. The media. We will keep you informed about our role and will assist you in the accurate reporting of criminal prosecutions. OUR STANDARDS We aim to: Show courtesy and respect to you at all times. Manage sensitive and personal information with the utmost consideration of the individuals and agencies affected. Supply you with accurate information in a timely manner. Promptly answer your telephone calls. Promptly respond to your correspondence. Have staff available to you between at least 8.30am and 5.00pm each weekday. MONITORING of SERVICE STANDARDS We will continuously monitor our performance and obtain feedback through you to improve our services. We will report to you by: Responding to your suggestions or complaints. Continually updating our information brochures. Providing customer focus information in our Annual Report.